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Terms & Conditions

1. Introduction

1.1 These terms and conditions (together with any documents referred to herein) govern your access and use of the website www.journeyhealth.uk (the "website"), whether as a guest or registered user. Please read these terms carefully before using our website.

1.2 By using our website, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our website. All consultations, treatments, and services are subject to these terms and conditions.

1.3 We recommend keeping a copy of these terms for your records.

1.4 Journey Health provides online health assessments, consultations, and access to private prescriptions and medication.

2. Information About Us and How to Contact Us

2.1 Our website is operated by Journey Health Ltd. ("we" or "us"). We are registered in England and Wales under company number 12345678, with our registered address at 123 Health Street, London, UK, E1 6AA.

2.2 We are regulated by the Medicines and Healthcare Products Regulatory Authority (MHRA) and registered with the General Pharmaceutical Council (GPhC).

2.3 You can contact us via email at info@journeyhealth.uk or by phone at 0207 123 4567.

2.4 We will contact you via the email or postal address provided during your order if necessary.

3. Our Services and How You Should Use Them

3.1 Journey Health provides medical consultations through online questionnaires and/or telephone consultations.

3.2 Based on the medical assessment, we may issue prescriptions if we determine the treatment is suitable.

3.3 Our medical questions and assessments are designed in accordance with best medical practices.

3.4 The website is intended for residents of the United Kingdom. Users accessing from outside these regions are responsible for complying with any relevant local laws.

3.5 Patients/customers must be at least 18 years of age to purchase products or access our services. When placing an order, you are required to confirm that you meet this age requirement and provide valid photographic identification as proof.

3.6 It is your responsibility to keep us informed of any changes to your medical information via email or by updating your profile during the order process.

4. Conditions of Supply

4.1 We accept your order once we send a confirmation email approving your prescription.

4.2 If we are unable to accept your order, we will notify you, and no charge will be applied. Reasons may include product unavailability, clinical inappropriateness, pricing errors, or delivery limitations.

4.3 Each order will be assigned a unique order number for your reference.

4.4 We only supply products to the UK and do not deliver to addresses outside these regions.

4.5 All communication, treatment advice, and product descriptions are provided in English.

4.6 In emergencies, please consult a local doctor, pharmacy, or hospital. This website is not intended for emergency use.

4.7 Packaging of products may differ from the images displayed on our website.

4.8 For weight loss patients, full-body photographs may be requested, and video consultations may be conducted when additional guidance or identity verification is required.

16. Entire Agreement

16.1 These terms constitute the entire agreement between Journey Health and users concerning the website.